SuperHost® Service For All

Your customers vary in age, race, culture, sexual identity, beliefs, economic status, needs…are you ready to accommodate all of their different needs? Are your staff prepared to interact with people from various backgrounds?

Through the SuperHost Service For All, students will learn about best practices around customers from various backgrounds and identities. Key topics include:

• The origin of stereotypes and how to avoid them through empathy and sensitivity
• Identification and awareness of diversity in the community
• Recognition of customer groups that may have specialized needs, including but not limited to:
  • Different generations (e.g. boomers, Gen X, millennials, etc.)
  • Persons with disabilities
  • LGBTQ/2S people
  • Indigenous peoples
  • People for whom English is a second language
• Ways to tailor service for customers from varying ethnic, social, and economic backgrounds
• Elements of professionally appropriate language when delivering service
• Tips and examples of specific accommodations that customers within identifiable social groups might require

 
Service For All is available online only. Visit the go2HR website for more information.

SuperHost® is a suite of quality, affordable customer service training courses for front-line employees. Delivered online and in classroom, SuperHost offers relevant, up-to-date content and best practices that meet the current needs and expectations of employers and visitors. First launched in 1985, SuperHost is recognized as the standard for customer service excellence in BC.