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Vancouver | Albert Normandin

Program Inquiries and Media Requests

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Help us understand the barriers you, or people you know, face when accessing Destination BC policies, programs and/or services.

We welcome your comments and ideas about diversity, equity, inclusion, and accessibility (DEIA) pertaining to Destination BC. DEIA is a shared responsibility within our organization and all employees contribute to advancing our inclusion efforts.

What Helpful Feedback Looks Like

Please provide feedback on the barriers you, or people you know experience when interacting with our organization, or feedback that will help to inform our future DEIA plans. We invite you to be as descriptive as possible when sharing your insights.

Your feedback will only be shared with Destination BC employees directly involved in furthering our DEIA efforts. Your feedback will also be considered as part of our ongoing efforts to improve DEIA at Destination BC. Feedback regarding our strategic efforts related to DEIA will be tracked, and when applicable, shared with our Accessibility and Inclusion Committee and/or internal DEIA Steering Committee.

We acknowledge that the diversity, equity, inclusion, and accessibility landscape is constantly changing. Please share your thoughts below.
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Consumer Complaints

Destination BC is the provincial destination marketing organization for British Columbia, supporting the promotion and development of BC tourism activities and experiences. We do not offer recourse to consumers with respect to complaints about service delivery by BC tourism businesses or operators. If you wish to file a complaint against a tourism business, there are several options available to you.

We recommend that you contact the business directly to discuss your concerns. If you are not able to resolve the dispute with the business directly, you may try contacting Consumer Protection BC. Though they do not investigate quality of service issues, they may be able to assist in instances where services were not received. Lastly, you can share your experience with other consumers via a review of the business on the popular peer-to-peer review site, TripAdvisor.

Address

Kindly note we do not accept walk-in visitors.

Appointments are required.

12th Floor – 510 Burrard Street
Vancouver, BC
V6C 3A8

How to Access 510 Burrard Street

Please exercise caution during your travels as directions may not always reflect real-time conditions.

The main entrance to 510 Burrard Street is on Burrard Street, with a backside entrance on Hornby Street. Both entrances have accessible automatic doors.

Public Transit Options

SkyTrain

Burrard Station (Expo Line): Exit the station and head northeast on Burrard Street towards Dunsmuir Street for about 3 minutes. Turn right onto West Pender Street and the building will be on your right.

Waterfront Station (Canada Line, Expo Line, SeaBus, West Coast Express): Exit the station, head southwest on Howe Street toward West Cordova Street, turn right toward Hornby Street, then turn left onto Hornby Street. The building will be on your right.

Bus

Multiple bus routes stop near Burrard Street. Use TransLink’s trip planner to find the best route for you.

Popular routes include 44, 2, and 5. Exit at Burrard Street and West Pender Street. Walk south on Burrard Street for about 2 minutes. The building will be on your right.

Parking

Underground Parking: Pay parking is available in the accessible underground 510 Burrard building parkade, on the corner of the Hornby Street side of the building.
Street Parking: Metered parking is sometimes available along Burrard Street and surrounding downtown streets.

Building Entrance

The main and backside entrances to 510 Burrard Street are equipped with automatic doors. There is a ramp for wheelchair access to the main entrance. Elevators are available in the lobby to take you to your desired floor.

Accessibility Features

Elevators: Accessible elevators with Braille buttons and auditory signals are available.
Restrooms: Restrooms are available on the 12th floor in Destination BC’s office, equipped with automatic doors. Additional washrooms are available on the 10th floor for those that may require additional space for assistive devices.
Signage: Clear, high-contrast signage is posted throughout the building to assist with navigation.

Assistance

If you require additional directional or navigation assistance upon arrival, security personnel at the front desk in the main lobby may be available to assist. For further information or specific accessibility needs, please contact us using the intake form above.

Destination BC

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